Covert Processes at WorkBy: Robert J. Marshak The first and only guide to diagnosing and dealing with the hidden or covert factors that can ruin even the most meticulously planned change processes. Organizational change initiatives often fail because they focus exclusively on the rational, overt aspects of change, overlooking the powerful role played by concealed or irrational factors. Its well known that these covert processessuch as hidden agendas, blind spots, office